Frequently Asked Questions

About the cabin

Do you have a bath / toilet in your room?

There are no baths or toilets in each cabin. Please use the shared washroom, toilet, large bath, and shower booth.

Can I smoke in the cabin?

All cabins are non-smoking. Please use the smoking booth for smoking.

Can you hear the sounds around you?

Since it is a partition of the curtain, you may hear some ambient sounds. If you are concerned, we will give you earplugs free of charge at the front desk.

Is the cabin (guest room) locked?

Since First Cabin is a simple lodging under the Inns and Hotels Act, it is not possible to lock the entrance of each cabin. In addition, the entrance of the cabin is separated by a curtain instead of a door.

*All cabins are equipped with a lockable safety box.

* Only premium class can be locked.

How do you watch TV?

You can watch it with headphones or earphones without hesitation.

About use

Can you stay with two people?

Only premium class can be used by multiple people. Premium class has been introduced in some facilities.
Please check the facility list icon or each facility page to see if there is a premium class.
Other cabins can accommodate up to 1 person. There is also a lounge for men and women and a lounge exclusively for women at some facilities, so please use it for chatting.

Can you stay with your family?

All cabins have a maximum occupancy of 1 person. In addition, the hall is divided into a men's area and a women's area.
There is also a shared lounge where the whole family can have a chat, so please use it.
In order to ensure a comfortable stay for everyone, we do not allow guests under the age of 12 to use the facilities. note that.

Can I stay only for minors?

If you are between 13 and 18 years old and you are staying alone, you will need a parental consent form.
Please present the consent form at the front desk upon check-in.
You can download the consent form here .

Can I leave my luggage in advance?

We will keep your luggage before check-in and after check-in only on the day of your stay.
*First Cabin Haneda Terminal 1 cannot store luggage after C/O due to airport security.

Is there a curfew?

There is no curfew. You can come and go at any time.
* Haneda Terminal 1: Haneda Airport will be closed from midnight to 4:45 in the early morning. There is a night entrance for the first cabin near the 8th bus stop in the arrival lobby on the 1st floor.

Do I need to check out daily for consecutive nights?

When applying for consecutive nights, check-out is only on the last day.

Is it possible to shoot videos at the facility during my stay?

First Cabin has the following rules regarding shooting inside the facility.
Please observe this policy so that all hotel guests can stay comfortably and with peace of mind.
1. Please refrain from reflecting other customers or taking pictures that may cause inconvenience.
2. Please refrain from taking pictures of staff without permission.
3. It is prohibited to enter the cabin other than your own room.
4. In principle, shooting in the large communal bath and powder room is prohibited.
* If requested in advance, the staff may accompany you to take pictures only when other customers are absent.
5. If you find a photo or video post that violates the regulations, we may ask you to delete the post.

About reservation

Reservation information and member information via the old website following the renewal of the official website

Reservation information and member information from the old site (old.first-cabin.jp) before 2:00 am on April 3, 2023 will not be reflected on the My Page of this site.

How can I confirm or cancel my reservation?

herePlease confirm/cancel your reservation.


(For reservations made before 2:00 on April 3, 2023)

Old official websiteAccess to

②Login>Confirm/cancel reservation details

*For reservations made through other sites such as online reservation sites, please contact the person who made the reservation.

I forgot my password.

herePlease set a password from


(For reservations made before 2:00 on April 3, 2023)

Old official websiteAccess to

②Login/reservation confirmation>Member login>Click if you forgot your password

③Enter the email address you registered as a member and reset your password.

About the membership system

Please tell me about the membership benefits of the FIRST CABIN member club

We offer the following two benefits. Click here for details.
・Granting of gift points according to the accommodation fee

Where can I register as a member?

You can register by entering the required information on this page.

Where can I cancel my membership?

You can unsubscribe by logging in from the official website and following the steps below.
Please note that once you withdraw from the membership, the points you had will expire.
Login/Reservation Confirmation > My Page Top (button on the top right of the page) > Confirm/Edit Membership Information > Cancel Membership

Please tell me about gift points.

Points will be given for the usage fee (excluding tax) when making a reservation on the official website. Accumulated points can be exchanged for gifts of your choice <Point criteria>
・Granted amount: 1% of the total reservation amount ・Date of grant: The day after checkout ・Expiration date: 1 year from the date of grant
・Telephone reservations and direct reservations at the front desk are not eligible for points. ・Additional charges incurred during your stay are not eligible for points. ・Points will not be awarded if you cancel your reservation. When using the free night gift, please be sure to use the local payment at the time of reservation (discounts cannot be applied if advance payment is selected)

Please tell me how to check and use points

Please log in from the official website and follow the steps below.
<Confirmation method>
You can check the number of points you currently have from the available points on My Page.
In addition, the points awarded at the time of reservation can be confirmed each time on the confirmation screen of the reservation details.
<How to use>
A list of gifts will be displayed on the reservation details confirmation screen when making a reservation. Use the points you have and use the gift of your choice.

Contact Us

I would like to know about employment information.

Please contact us from this inquiry page .

Are you looking for a franchise?

Please contact us from this inquiry page .

I would like to inquire about coverage and media publication.

Please contact us from this inquiry page .

Where can I contact the facility?

Please contact us from this inquiry page .
If you are in a hurry, please contact the facility directly from the facility list page .

About other inquiries

Please contact us from here for individuals and here for companies.

  • area
  • Brand/Facilities
    • Check-in date
    • Number

For groups of 2 or more, please check the availability on each facility page.