[Important] Apology and Notice Regarding the Possibility of Customers' Personal Information Being Viewed by a Third Party Due to Unauthorized Access and the Distribution of Messages Leading to Phishing Sites
Dear customers
We are pleased to announce that "First Cabin Kyoto Nijo Castle" has been approved by Booking.com.
Customers who have made reservations are being urged to update their payment method as their reservations may be canceled.
I have confirmed that the email with the link was sent.
We deeply apologize for the great inconvenience and concern caused.
The contents of the email sent to you are all incorrect.
Your reservation is valid and there is no need to worry about cancelling it.
For security reasons, please delete these emails immediately.
Please do not open any links provided and do not provide any personal information, including credit card details.
If you accidentally clicked on a link or entered your payment information, we apologize.
Please contact the contact information listed on the card you entered.
Regarding this issue, we have stopped accepting new reservations for the facility through Booking.com.
We have reported this to the relevant authorities, including Booking.com, and are currently investigating.
As soon as we have more details, we will post them on our website.
We would like to apologize once again for the great inconvenience caused.
FIRST CABIN
[Unauthorised e-mail from Booking.com]
We sincerely appreciate your reservation.
We regret to inform you that our Booking.com system recently experienced unauthorized access, leading to the distribution of emails containing links urging customers to update their payment methods, citing the possibility of reservation cancellation. We deeply apologize for any inconvenience and concern this may have caused.
Please be assured that all information provided in these emails is entirely untrue. Your reservation is valid, and there is no risk of cancellation.
For security reasons, we kindly request that you promptly delete these emails, refrain from clicking on any included links, and avoid sharing any personal information, including credit card details.
If you have inadvertently clicked on a link or provided payment information, we kindly ask you to contact the customer service number listed on the back of your card for further assistance.
We have reported this issue to relevant authorities, including Booking.com, and an investigation is currently underway. As soon as we have more information, we will update you on our website.
We deeply apologize for any inconvenience this may have caused.
FIRST CABIN
