privacy policy

First Cabin HD Co., Ltd. (hereinafter referred to as "our company") and each hotel that operates First Cabin (hereinafter referred to as "our group") recognize the importance of customer's personal information and treat it carefully, and more In order to provide good products and services, we will promote the following efforts and responsibly protect your personal information.

Basic policy

1. Compliance

The Group will comply with the Personal Information Protection Law and other related laws and regulations.

2. Company structure

Regarding the handling and system of personal information, the Group will formulate internal rules and rules necessary for each business, establish an organization such as appointing an administrator, and build a system to comply with the protection of personal information.

3. Acquisition method

When the Group collects personal information from customers, we will collect it to the extent necessary to achieve that purpose after clearly stating the purpose of use and obtaining consent.

4. Purpose of collecting information

We collect your personal information, such as your name, address, email address, and phone number, so that we can provide you with the services and information you need. .. In addition, we may ask other questions, but this is something that you can choose and answer at your own discretion, except for the minimum necessary items.

5. Ensuring Accuracy

The Group will take appropriate measures to keep your personal information accurate and up-to-date.

6. Information management

The Group strictly manages customer's personal information and takes preventive measures and safety measures against unauthorized access, loss, destruction, falsification, leakage, etc.

7. In-house training

The Group will provide education and training to employees regarding the protection of personal information, and will make the content known throughout the company.

8. Supervision of subcontractors

When the Group uses your personal information, we may outsource the personal information to a third party within the scope of legitimate use. We oblige the contractor to strictly manage personal information and supervise it.

9. Restrictions on provision to third parties

The Group will provide the customer's personal information to the customer's personal information, except when required by law, when cooperating with government agencies, etc. due to special circumstances, or when the Group outsources to a business consignee within the scope of legitimate use. We will not provide or disclose it to a third party without your consent.

10. Disclosure and Correction of Personal Information

If a customer wishes to confirm or correct personal information held by the Group, we will respond in good faith to the extent reasonably and necessary. In that case, we will take appropriate measures such as providing information useful for identifying your personal data.
(Personal Information Inquiry Desk)
7F Nissho Building, 2-7-9 Kita-Aoyama, Minato-ku, Tokyo 107-0061
First Cabin HD Co., Ltd. "Personal Information Inquiry Desk"
Phone number: 03-6432-9371 (Weekdays: 9:00-18:00, excluding Saturdays, Sundays, national holidays, and company-designated holidays)
Email address:

11. Continuous review of internal systems

The Group will continuously review and improve the rules regarding the handling of personal information and the organizational structure for implementing them so that effective and proper operation can be sustained.

12. Purpose of use

Personal information received from customers will be used only in the following cases on our website, and will not be used for any purpose other than the purpose for which the customer provided the personal information.
  • Reservation and use of our group facilities
  • Sending e-mails from our group facilities (various information such as campaign information)
  • Product order
  • Shared use with businesses that provide services such as membership procedures for various membership organizations, data registration and management, etc.
  • Use between businesses that provide comprehensive services
In addition, it includes information to respond to guest room requests, other special requests (such as health conditions that require special treatment at the hotel), and lifestyle information such as customer hobbies and preferences. increase.

13. Provision and shared use of personal information

Personal information received from customers will be used only in the following cases on our website, and will not be used for any purpose other than the purpose for which the customer provided the personal information.
  • The Group will not provide the acquired personal information to third parties, except with the consent of the individual concerned or as required by law.
  • The Group may outsource work involving personal information within the scope of the purpose of use, but in that case, we select a person who has a sufficient level of personal information protection, observe the protection level by contract, etc. Handle it properly.
  • If you wish to suspend the use of e-mail delivery, please contact us.
  • The Group will jointly use personal information within the Group in order to provide enhanced and better services to our customers.
    • Items of personal data to be jointly used: name, membership number, gender, age, nationality, passport number, address, telephone number, e-mail address, date of birth, place of employment information, usage history of the Group
    • Scope of joint users: All hotels affiliated with First Cabin
    • Purpose of joint use by the Group: Same as the purpose of use in 12. above.
    • Manager of shared personal information: First Cabin HD Co., Ltd.

14. Use of cookies

"Cookies" are Internet standard technology that identifies your computer. In our group services, we may combine the information about the pages you visit, which is collected using cookies, with the information that identifies you personally and use it as your information. This information will be used within the scope described in "Purpose of use of personal information". Depending on your browser, you can change that setting to disable the cookie function, but as a result, you may not be able to use all or part of the services on the website.

15. Scope of protection of personal information

The Company is not liable for any damages caused by the use of personal information independently acquired by other sites linked to this homepage.

16. Disclaimer

By using this website, we consider that you have agreed to the privacy policy of this website. We may change, modify, add, or delete the above privacy policy as necessary on this website, but in that case, we will publish it on the site. If you continue to use the privacy policy after the changes have been published, we will assume that you understand and confirm the changes.
In addition, we do not describe or display on this homepage whether the contents of this homepage are appropriate for your environment. Access to this website is at the discretion of the customer, and the customer is responsible for the use of this website.

Revised on December 10, 2021

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